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The education of visitors has been one of the main tasks of a museum ever since its re-definition in the 19th century. But the educational services that the museum can and must provide concern users who recognise not only in the exhibits on view but in the whole scientific apparatus of the museum a reliable means of information and communication.
In this sense “education” falls into the field of the optimum cultural services a museum sets up to satisfy the demands of a market that should find in the museum and its professionalism the most appropriate, satisfactory answers to its cultural and information needs.
The museum can thus plan, organise and provide services qualifying itself as a privileged interlocutor in precise services and with specific skills.

Rosanna Pavoni has, in this sense:
- planned and carried out training courses singly or in collaboration with other structures;
- planned and carried out training modules inside courses organised by third parties
- edited the resulting written reports
- edited texts and prepared material to be used during the course
- verified the effectiveness of the course/ module


Refresher courses for professional restorers
In keeping with the patrimony and mission of the Bagatti Valsecchi Museum as a place where the decorative arts and high level of craftsmanship express excellent values, from 1997 to 2001, in collaboration with the Opificio delle Pietre Dure in Florence and the Istituto Centrale del Restauro in Rome, Rosanna Pavoni organised updating seminars devoted to restoration work in coral, textiles, leather products, stucco gilt boxes, and new investigation methodologies. The lessons are collected in the Bagatti Valsecchi Museum editorial series.

Refresher courses for hotel reception staff
In 2000, in collaboration with Asso Lombardo/ Settore Terziario, Rosanna Pavoni organised a course on the history and art of the various areas of Milan, for hotel reception staff, professionals in direct daily contact with tourists. The project was inspired by an analysis of the situation of the Bagatti Valsecchi Museum in the heart of the area of Milan known as the Fashion Quadrangle. It is the most appealing area for tourists, so involving hotel reception staff in giving information about itineraries, including less known ones, seemed an interesting opportunity for two reasons: both as professional updating for hotel reception staff and to organise better services for discovering and enhancing Milan’s image as well as advertising the museum itself. The initiative was extremely well attended, with lively and well-informed participants.